Privacy Policy

Effective Date: 20/05/2025
airTREK is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, make purchases, or interact with us.

👤 Who We Are

This website is operated by airTREK, a UK-based business. Our registered contact is:

Email: info@airtrek.co.uk
Website: www.airtrek.co.uk

We are the Data Controller for the information we collect through this website.

🧾 What Personal Data We Collect

When you visit our site or make a purchase, we may collect:

  • Identity & Contact Data – name, billing/shipping address, email, and phone number
  • Transaction Data – details of your orders and payments
  • Technical Data – IP address, browser type, device type, time zone, and cookies
  • Usage Data – how you interact with our site
  • Marketing Preferences – your communication choices

We do not collect or store payment card details—these are handled securely by third-party payment providers.

💡 How We Use Your Data

We use your personal data to:

  • Process and fulfil your orders
  • Communicate with you about your orders or inquiries
  • Provide customer support
  • Send you marketing (if you opt in)
  • Improve our website and services
  • Comply with legal and tax obligations

We only collect and process personal data when we have a lawful basis, such as fulfilling a contract (your order), complying with legal obligations, or with your consent (e.g., for email marketing).

🛒 Shopify & Third-Party Services

Our online store is hosted on Shopify Inc., which acts as a data processor. Your personal data is stored on Shopify’s secure servers. Shopify complies with international privacy and security standards.

We also use third-party services (e.g., couriers, payment gateways, email marketing platforms) who may process your data solely to provide their services. We only share data necessary for these tasks and ensure all partners meet data protection standards.

🍪 Cookies

We use cookies to:

  • Maintain your shopping cart
  • Analyse website traffic and usage
  • Improve your experience

You can manage cookies through your browser settings. For more, see our Cookie Policy (link if available).

📬 Marketing Communications

If you opt in to receive marketing emails, we may send occasional updates, promotions, and news. You can unsubscribe anytime by clicking the link in our emails or by contacting us at info@airtrek.co.uk.

🔐 How We Protect Your Data

We take appropriate security measures to protect your data, including:

  • SSL encryption for data transmission
  • Secure servers and limited data access
  • Trusted, compliant service providers

📁 Your Data Protection Rights (UK GDPR)

Under the UK GDPR, you have the right to:

  • Access – request a copy of your data
  • Rectify – correct inaccurate or incomplete data
  • Erase – request deletion of your data
  • Restrict or object – to certain data uses
  • Data portability – request transfer to another provider
  • Withdraw consent – at any time (where applicable)

To exercise your rights, contact info@airtrek.co.uk. We may require proof of identity to fulfil your request.

If you are not satisfied with how we handle your data, you can lodge a complaint with the UK Information Commissioner’s Office (ICO):
www.ico.org.uk

📅 Data Retention

We retain your data only as long as necessary for the purpose collected, including for accounting, tax, or legal requirements. You can request deletion at any time (unless we are legally required to retain it).

🔄 Changes to This Policy

We may update this policy periodically to reflect changes in law or business practices. Any updates will be posted on this page with the new effective date.

📞 Contact Us

For questions about this policy or your data, contact:

airTREK
📧 Email: info@airtrek.co.uk
🌍 Website: www.airtrek.co.uk